Sell and Support on the Channel Customers Actually Reply To
Official WhatsApp Business API integration for automated customer support, broadcast messaging, and chat sales.
Customers answer WhatsApp far more reliably than email — but running sales and support from a phone does not scale past a few conversations. Raxe Tech implements the official WhatsApp Business API so your team handles conversations from a shared inbox, automates the repetitive questions, sends order and appointment updates automatically, and keeps every message tied to the customer record.
Why Businesses Choose Raxe Tech for WhatsApp
Official API, Not Workarounds
Implemented through the official WhatsApp Business API, so your number is verified and the setup is not at risk of being blocked like unofficial automation tools.
Shared Team Inbox
Multiple agents handle conversations from one number with assignment, internal notes, and history — instead of a single phone nobody else can access.
Automated Replies & Routing
Common questions answered instantly and conversations routed to the right department, with clean handover to a human when needed.
Transactional Notifications
Order confirmations, shipping updates, appointment reminders, and payment notices sent automatically using approved message templates.
Connected to Your Systems
Integration with your CRM, e-commerce store, or ERP so agents see order and account context without switching tabs.
Broadcast Within the Rules
Opt-in managed campaigns using approved templates, so messaging stays compliant with WhatsApp policy rather than risking your number.
What’s Included
- Official WhatsApp Business API account setup and verification
- Shared team inbox with agent assignment
- Automated replies and conversation routing
- Chatbot flows with human handover
- Message template creation and approval submission
- Transactional notifications for orders and appointments
- Opt-in management and broadcast campaigns
- Integration with CRM, e-commerce, or ERP systems
- Conversation reporting and response-time analytics
- Training and post-launch support
Our Process
- 01
Discovery
We map your enquiry types, team structure, and message volumes.
- 02
Account Setup
Business verification and official API access provisioned.
- 03
Flow Design
Automated replies, routing rules, and handover points defined.
- 04
Development
Inbox, automation, and system integrations built.
- 05
Template Approval
Message templates submitted and approved before launch.
- 06
Launch & Support
Go live with agent training and ongoing support available.
Frequently Asked Questions
What is the WhatsApp Business API?
The WhatsApp Business API is the official interface that lets businesses send and receive WhatsApp messages programmatically at scale, supporting multiple agents, automation, and integration with other business systems.
How is it different from the WhatsApp Business app?
The WhatsApp Business app runs on a single phone and is designed for small volumes, while the API supports multiple agents on one number, automated flows, system integration, and much higher message volumes.
Can multiple team members reply from the same number?
Yes. A shared team inbox allows several agents to handle conversations from one business number, with assignment, internal notes, and full conversation history.
Can we send order updates and appointment reminders automatically?
Yes. Transactional notifications such as order confirmations, shipping updates, and appointment reminders can be sent automatically using message templates approved by WhatsApp.
Are there rules about sending marketing messages?
Yes. WhatsApp requires customer opt-in and the use of approved message templates for business-initiated messages, so campaigns are built around consent to keep your number compliant.
Can it connect to our CRM or online store?
Yes. The system can integrate with your CRM, e-commerce store, or ERP, so agents see order and customer context in the conversation and messages are logged against the customer record.
Can a chatbot hand over to a human agent?
Yes. Automated flows handle common questions and hand the conversation to a human agent when the query is complex or the customer requests it, with full context preserved.
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Read more →Ready to Run Sales and Support on WhatsApp Properly?
Let’s set up the official API with automation, routing, and system integration built in.
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